Refund and Cancellation Policy
Effective Date: 1/1/2026
Welcome to Poem. This Refund and Cancellation Policy outlines the terms applicable to all subscriptions and one-time contract purchases made through our website.
1. General Policy
All purchases made through www.poeem.org.cy are final and non-refundable.
By purchasing a subscription or entering into a one-time service contract through our website, you acknowledge and agree that:
- No refunds will be issued under any circumstances;
- No partial refunds or credits will be provided for unused subscription periods or partially used services;
- Cancellation of a subscription will prevent future billing only and does not entitle the customer to a refund for any current billing period.
2. Subscription Services
For recurring subscription services:
- Subscriptions may be cancelled at any time before the next billing cycle;
- Once a subscription payment has been processed, the amount paid is non-refundable;
- Access to subscription services will remain active until the end of the paid billing period.
3. One-Time Contracts and Services
For one-time contracts, project fees, or fixed-term services:
- All payments are final once the contract or service has been confirmed and payment has been received;
- No refunds, reversals, or cancellations will be accepted after payment processing.
4. Exceptional Circumstances
Refunds will not be granted for:
- Change of mind;
- Failure to use the purchased service;
- Customer dissatisfaction where the service has been delivered as described;
- Accidental purchases;
- Failure to cancel a subscription before renewal.
5. Contact Information
If you have questions regarding this Refund and Cancellation Policy, please contact us through the contact information available on: